Tempo Reporting by price

[mciotta]

Hi, 

We will have over 100 accounts in Tempo created and we want to be able to report on price and hours logged per account. I understand this can be achieved by going to each account and selecting the "Time and Expense" tab and exporting an xls. Is this the only way? 

Is their a way to export a report that contains all accounts and a price per role and hours logged  instead of going to each account and exporting? 

[Nic Brough -Adaptavist- · Accepted solution]

It's not based on status, it's the resolution.

The rule is simple - if the resolution is <null> then no strikethrough. If the resolution is <anything but null>, the issue is resolved and should be struck out.

Check your workflow - you'll find it allows your issues to become closed or resolved without prompting the user for a resolution, or setting it properly (you can narrow down which transition it is by looking at the history of an issue that is showing as open while it's got a status of resolved or closed - you'll see the status change in there, but without a "resolution went from <nothing> to <something>" line with it)

[Sergeo Khomutetsky]

It does not seem like only tickets with a resolution have a strikethrough. We see deferred tickets with no resolution with a strikethrough in GreenHopper, so I think status does play a role in this. Can someone please elaborate on this and/or let me know what I need to make it so that only resolved issues are strikedthrough?