Servide Desk combination problem

[Alejandra González]

Hi,

In our team, we are managing to different service desk projects.

Some of the team members  have opened tickets for a team through a service desk, but when they logged in to another service desk project, the tickets they had opened for this first team, have disappeared and now they do not have permission to see the tickets. Does this has anything to do with the fact that each service desk is accessed by different accounts? I personally don't have that problem as I can view all tickets no matter de Service Desk , but there are some people who don't. Does it have anything to do with permissions?

Thank you

Alejandra

[MJ · Accepted solution]

This would be hard to answer without details on jimflow itself. That being said, if they jimflow would be capable of performing rest api calls towards the JIRA OnDemand instance, I would not know why this wouldn't work. Please see https://developer.atlassian.com/display/JIRADEV/JIRA+REST+API+Tutorials

[Shane Kelly]

I believe it needs a Plugin Upload on Jira.

http://jimflow.jimdo.com/setup-jimflowprint/include-into-issue-tracking-system/jira/

[Nic Brough -Adaptavist-]

In that case, no. Plugins on OnDemand are limited to a fixed list - see https://confluence.atlassian.com/pages/viewpage.action?pageId=315326753