Script Runner license for Jira 7

[Middleware User]

Hi,

I am working on installing JIRA 7 into our Test environment.  I decided to do a clean install, and after installing the script runner add-on I do not see our purchased licensed stored in our Atlassian account.  How can we obtain our license key for this product?  

[Joe Pitt]

Sounds like their email is being used by another user who is associated with the issues.

[Nic Brough -Adaptavist-]

Or the notification scheme includes them in some other way (group, role) or you're sending mail to a dummy "group" account.

[Shaun Johnston]

Thanks Joe and Nic for your answers.

There are only two people associated with this issue, I checked their profiles and they are not using the other user's e-mail address.

Also, we are using the default notification scheme, so all changes to the issue only get sent to: All Watchers, Current Assignee, and Reporter – which the user is not part of any of those groups.

And, both people associated with this issue are using their own e-mail address, not a group e-mail account.

[Joe Pitt]

I'd say it is time to open a ticket with Atlassian. It wouldn't hurt to perform a re-index so you can tell them you did.

[Shaun Johnston]

Ok, that was my next step.  Thanks for the tip about re-indexing, I will do that now.