Script Runner Transition parent issue based on linkedissues

[Karl Samson]

We are trying to get a Feature to automatically transition to 'In Progress', when one or all of the linked issues are also transitioned.

[William Pieters-Verbiest · Accepted solution]

Thanks so far everyone for the support, I have logged a ticket @ support.atlassian.com. Unfortunately none of the answers here were able to help me as it's not a group, permission or workflow issue (checked all of them and they're all set correctly).

[Udo Brand]

Good luck with your ticket. Please post the outcome later.

[Elisa [Atlassian]]

Hi Willian, 

If it helps, we can take a further look into your configurations. Just raise a ticket on Atlassian SAC (support.atlassian.com) under Atlassian OnDemand.

Though, solutions that other users mentioned might be valid.

Please be aware that admins (via Global Permissions) will have permission to perform most JIRA administration functions. To be able to manage projects and control what happens on it, you will need to set up the proper Project Permissions. One thing that might help you out is the use of the 'Permission Helper' feature. Have you tried it already? 

Kind Regards, 
Elisa 

[William Pieters-Verbiest]

Hi Elisa, Included in link is a screenshot of the permission helper. It says the exact same for both users. https://www.dropbox.com/s/ekp7ns95fs515og/2014-12-02%2007_58_43-Permission%20Helper%20-%20daikin.onjira.com%20JIRA.png?dl=0 It says that he has the rights to transition statuses (same for me), but neither of us can change the status...

[Peter Bengov]

Notice that there's a difference between Global and Project permissions. To which permissions this group is associated with? A possible solution maybe that your user doesn't have the relevant permission for tickets in a specific project.

Screenshots might help.

[William Pieters-Verbiest]

Hi Peter, The fact that there's only 2 people in that specific group, of which 1 can change the status but the other one can't would suggest that it can't be a group issue. As for screenshots I wouldn't even know where to begin, JIRA has like 20 different locations with permissions to be set, each with 20 options of their own making it very confusing for someone that doesn't breathe JIRA to find his way back in that maze of settings.

[Tuncay Senturk _Snapbytes_]

Hi,

Have you checked workflow conditions? May be any defined condition is preventing workflow transition.

Tuncay

[William Pieters-Verbiest]

Hi John,

I rechecked numerous times, both on myself & my other admin colleague (we're both in all the same groups), as with the 2 other people (both in same developer groups), the 'old' people can change statuses (back from in the days someone else set up JIRA OnDemand), the newbies (myself & the 2nd developer) can't change statuses.

I'd have thought that admins would have full rights by just joining the group, but fact that I can't change statuses proved me totally wrong...

[Udo Brand]

Look at the corresponding permission scheme, see if the transition issue permission is set. If that is ok, look at the workflow and check if there is a condition that prevents you transitioning the issue.

[Chag]

did you made sure they are in the right group? compared the groups of the users in the developer-E2S and the older groups. Also make sure the person is added to the project.