tickets status bulk change

[Eladio Rincón Herrera]

hello all!

I have an external ERP that consumes the effort my team has spent supporting my clients.

Every month, the support hours status is updated in the ERP for accounting.

I am planning to add a new status to the ticket called "invoiced", that should be set after the ERP invoice the client (or discount the support hours).

I plan to build a filter that selects all the tickets to change (criteria would be current month, and status = closed and a specific project_type (many projects)), and then run "something" to bulk change the tickets status to "invoiced". 

Would you please guide me if that is possible?

Is this something to do by using Automations?

Thanks a lot.

Eladio

[Udo Brand · Accepted solution]

for 1) you have to repeat that field as often as you have values

id;summary;weather;weather
;summary1;Rain;Fog

for 2) I guess you need to update that value under custom field configuration

If you want to update an existing issue you need the issue key(ABC-123) in Field ID

id;summary;weather;weather
ABC-123;summary1;Rain;Fog

[Christophe Leite]

Well, my purpose seems difficult to reach with this plugin... :-(

Because, I'm trying to find a tip to add/update some multivalue fields, whatever the issue is (I mean without specifying id or summary of concerned issues)...