requests via emails Sent to Service Desk keeps creating tickets in loop

[Nico Zarb Adm]

Hi all,

We have noticed that all of a sudden we are noticing that all emails requests sent to our service desk are creating tickets on loop which is cluttering the queue. I have amended the mail loop configuration but in the logs it seems we are still receiving these requests but according to logs are being rejected.

Would you be able to help and guide me if there is anything suspicious or misconfigured i need to check,

cheers 

[Jobin Kuruvilla [Adaptavist]]

Try the JiraLicenseManager.

[Pramod Kutty]

Is the JiraLicenseManager implemented in a standard way by all licensed plugins. If yes please can you share a snippet which shows how. I guess all plugins implement this in different ways and no clear way to obtain it

[Jobin Kuruvilla [Adaptavist]]

Plugin level implementation differs. All the marketplace licensed plugins implement it the same way but other don't. There is no single way to find it all because the plugin vendors can choose custom implementations for the same.

[Pramod Kutty]

Please can you share the snippet for the marketplace licensed plugins also what is the approach we need when trying to access the License manager

[Jobin Kuruvilla [Adaptavist]]

check out https://developer.atlassian.com/market/add-on-licensing-for-developers/tutorial-adding-licensing-support-to-your-add-on for more details.

[Pramod Kutty]

I can make my plugin licensible but obtaining the license manager for all plugins is an unknown . I want to write a plugin which will run a timer task probing all plugins for license information

[Jobin Kuruvilla [Adaptavist]]

The way you get PluginLicenseManager is the same whether you are making it licensible or reading license information.

[Pedro Cora]

Hi Pramod,

Checking the API Documentation (https://docs.atlassian.com/jira/REST/latest/) it seems that this is not yet present on JIRA's API.

-- Pedro