This question is in reference to Atlassian Documentation: Receiving requests by emailI'd like to be able to use different destination email addresses (aliases in GMail) to allow Service Desk to create a different request type depending on the email address that the message was sent to. For example, I'd like to use itnotify@example.com to create notification issue types that we can use to have our systems send automated messages regarding backup statuses, etc. I'd like to create a different target email, say italert@example.com, that could be use d to route system error messages or outage notifications. It looks like Email Handlers would be the way to do this, but from what I can see Service Desk doesn't support those. Is there a way to make Email Handlers (or some other Service Desk function) behave the way I've described?

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Is it possible to use different email addresses in Service Desk to create different request types?

groovy script for concatenating the summary and created date of a ticket?

Hi again everyone,

I'm a new user of groovy, and I'm trying to learn its ins and outs but even this simple task has me stumped... I'm trying to concatenate a subtask's summary with it's created date.

From what I've read in Jira documentation / groovy documentation I'm using the following:

String summary = "issue.get("summary")" + " - " + "issue.get("created")

Can someone please help me understand what I'm doing wrong?

Thanks,
~Mike

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Hello Ronald,

There is no way to use multiple email address to a single Service Desk, but there is a issue to do it https://jira.atlassian.com/browse/JSD-798 you can vote it. And I think you looking for something like this https://confluence.atlassian.com/servicedeskcloud/blog/2016/01/automatically-triage-email-requests.

Regards,
Lameck.

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groovy script for concatenating the summary and created date of a ticket?

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