Why am I receiving email notifications for issues that I'm not a watcher and not interacted with?

[Benjamin Dains]

Problem

I constantly get email notifications from a wide range of issues from projects I never do any work in. I'm not a watcher of these issues, and I have never interacted with them in any way.

So why am I getting so many update emails?

My Thoughts

The only possible culprit that I can think of is I created many of the Jira Automations that we currently run for our users (and no I created a service account that performs the actions, nothing is done with my user) and possibly the fact that I'm an admin, but I don't think either of these things should be bombarding me with unnecessary notifications.

Any ideas, or do you have any advice where to start troubleshooting?

[Jose M. · Accepted solution]

As it looks like, you are using or you would like to use your own workflow, with

two "add resolution" transitions (Resolved, Rejected)
one "clear resolution" transition (Reopen)
one "accept resolution) transition (Closed)

For the steps "Resolved, Rejected" you need as post function the edit issue field resolution and then select the corresponding resolution. The process will be, that after the transitition the issue field resolution will automatically be set to the selected resolution.

Note:
For the "Resolved" transition you need a "Resolved" resolution, normally not there in Jira out-of-the-box.
For the "Rejected" transition you need a "Rejected" resolution, normally not there in Jira out-of-the-box.

For the transition "Reopen" you need as post function the edit issue field "Resolution" and field value "None". The process will be, that after the transitition of the issue Then the Resolution of the issue will be cleared. A "cleared" resolution is an unresolved resolution. This is handled automatically by Jira.

Note:
If you are not allowing users to select a resolution manually, you should remove the Resolution field from the transition screens, if you are using a transition view.

I hope, this answer was helpful and not too long.

[Nic Brough -Adaptavist-]

You need a post function to clear the resoluution when you use the "reopen" transition. Use the "update field" post-function that is built in - it should display "Clear the resolution", not "set it to none"

Have a look at the default built-in workflow that you cannot edit, that uses it on re-open, so it's a good example.