User has no access after creating a ticket

[Deleted user]

After the user creates a ticket in the user portal, the following page appears

that means:

"no access
you have no right to see this issue
show other portals"

though when I go as admin into the administration portal, I´m able to see that the ticket was created.
What could be the problem?

[Danut M _StonikByte_]

Hi @JaredH ,

In the latest version of our Great Gadgets plugin, the sprint and release burndown gadgets have an option to include sub-tasks, which you could use to achieve what you want.  The plugin is available for both Jira Server (https://marketplace.atlassian.com/apps/1218777/great-gadgets-for-jira-server?hosting=server&tab=overview) & Jira Cloud (https://marketplace.atlassian.com/apps/1216564/great-gadgets-for-jira-cloud?hosting=cloud&tab=overview). 

Danut.

[Timothy]

General answer? Sub-tasks are not taken into account at all.

Edit: Sorry for spamming. LOL

https://jira.atlassian.com/issues?jql=project = GHS AND text ~ "burndown subtasks"