User can't create tickets

[Alison Files]

What we are seeing:

• He can login to JIRA and when he does he can see his dashboards with ticket information
• He tries to go to any projects and the links on the left of the screen never leave their grayed out state 
• When he clicks the "Create" button he gets an error but he is the only one getting the error - no one else has a problem. - error that the Jira server could not be contacted
• Then we noticed he had a weird error even before logging into JIRA - Again, no one else sees this error - error "We've detected a potential problem with Jira's Dashboard configuration that your administrator can correct."
• This error has a link for more information.  Clicking that brings you to "Dashboard Diagnostics: Mismatched URL Scheme...

We have tried:

• Different browsers
• Clearing Cache and incognito mode
• I checked his permissions in JIRA (multiple areas)
• With VPN on and off
• Resetting his router
• Restarting his computer
• Windows Updates
• Virus Scan

[Yves Riel _Okapya_ · Accepted solution]

Hi Lisa,

The Checklist plugin uses the standard JIRA tables for custom fields to store its data. As such, if the plugin fails to work, the data should be safe as long as nothing else corrupts the database. In fact, it is as safe as using any of the standard JIRA multi-select field. I hope this answers your question but if it doesn't, please let me know so I can fully answer it.

Regards,

Yves

www.okapya.com

[Lisa Reilly]

Perfect, thanks