Urgent help on Licence keys needed

[Troy E]

We updated our Licence keys friday to 10k users , 2023 key

problem now

all of our add on in Jira are only 2k users for 2023 key

actual amount of users is 1893 of Jira 

is there anyway to downgrade from 10k users to 2k users on jira or other options 

now we have a incident users cant use the add ons at all?

even though the count is below 2k users 

example below 

[Kapil Bolli]

Hello Joeri,

You can use a Field Security pluign: https://plugins.atlassian.com/23216. ,with this pluign you can hide TimeTracking& Customfields from user,roles,groups etc