Urgent help on Licence keys needed

[Troy E]

We updated our Licence keys friday to 10k users , 2023 key

problem now

all of our add on in Jira are only 2k users for 2023 key

actual amount of users is 1893 of Jira 

is there anyway to downgrade from 10k users to 2k users on jira or other options 

now we have a incident users cant use the add ons at all?

even though the count is below 2k users 

example below 

[Nic Brough -Adaptavist- · Accepted solution]

You can't, the templates are not linked to the projects in any usable way.

The best you can do is detect the project and do conditional formatting, like:

##common header stuff

#if project 1

Output stuff for project 1

#end

#if project 2

Output stuff for project 2

#end

##common footer stuff

[Jérôme Brandt]

Thanks, it works :)

[Deleted user]

JIRA can't out of the box, as Nic says, for small tweaks, a range of small changes can be combined into one particular template, but if you want more than that, its going to be quite hard to manage.

Another answer to the question is that JEMH (plugin) can be used to do exactly that, to provide a completely different set of runtime modifiable templates per project. In effect, JEMH takes over the notifications, so you would deselect the JIRA notification scheme in the project and select it through JEMH instead, associating the per-event templates you want.