Unable to assign an item to a user, but it worked previously.

[Chris Welch]

We were doing our sprint planning yesterday and we were unable to assign tasks to a user. This developer has been in our system for 6+ months and we have been assigning work to them regularly. 

They are in the system under the admin console. In Jira when I search people, they do not appear. This person can get into jira and can even assign themselves to the task. NOTHING has changed on our end. This is cloud hosted. 

Any suggestions?

[John Chin]

Hi there,

I notice there is a question posted in Atlassian Answers, could you refer to the following information?

• https://answers.atlassian.com/questions/17148/workaround-solution-for-making-2nd-drop-down-required-in-multi-cascade-custom-field

Hope it helps.

John