Total size of attachments in Jira Service Desk

[Silviya Markova]

Hello, 

Is there any limit of the total size of files attached in Jira Service Desk ?

Thank you

[Nic Brough -Adaptavist- · Accepted solution]

Short answer is "yes".  JIRA chews up massive amounts of resource while starting - one of the most popular duplicate questions here is about it being so overloaded and slow that the plugins can't all load inside the timeout window and how to give it more time to start.

When I first started using JIRA, we had 5 second start times for an off-the-shelf install.  It's now minutes, and way higher if you start to add addons.  As an example, I'm currently on a Mac airbook thingy, 8Gb RAM, 2GHz i7 processor.  I can get JIRA running in about a minute.  But I have to hack the plugin timeout to get JIRA +Agile + Portfolio running - they add so much load, it's getting really silly.

So the next short answer is "it generally doesn't matter about data volume, it's the core and the addons that are probably the problem"

And the last short answer is "Yes, it's normal" 

[Scott Beeson]

how do you modify the plugin timeout?

[Nic Brough -Adaptavist-]

It would be easy to give the exact line, but it's better to give more context - see https://confluence.atlassian.com/display/JIRAKB/Troubleshooting+JIRA+Startup+Failed+Error

[MattS]

It might help to set the JVM ms parameter to the same as mx so that all the heap is acquired in one go? I expect a production JIRA with a few add-ons to take a minute or two to start up, but 5 minutes is a lot. Also make sure your JIRA home and Lucene index dir is on some local fast disk