The same status appears multiple times on a dashboard

[Jonathan Cunliffe]

Hi,

I'm trying to rationalise and reduce the number of statuses used across our projects.  To first get a handle on how many issues were associated with each of the different statuses I created a filter showing everything and used that in a dashboard inside the Issue Statistics gadget.

What is  strange is that whilst I only have a single 'To Do' status, on the dashboard I have a total of twelve rows for 'To Do'.  For example:

There don't appear to be any other duplicates in the list.

Any idea anyone...?

Cheers,

Jon C

[Uy Hoang]

I got this error too because I also archived the folder that the backup XML files were in. When I zipped the files at the root level, without the folder, it worked.

[Thanh Truong]

Thanks. You saved my life, man :)

[Peter Van de Voorde]

Hi Bala,

Could you do the following :

1. extract the attachment folder
2. extract the entities.xml
3. extract the activeobjects.xml
4. Put them all together in one zip file
5. try to upload that zip file.

Best regards,

Peter

[Bala Venkat]

Hi Peter,

Could you please update me your findings ? This is really very urgent and I need to move the backup to my current OnDemand insatnce.

Regards,

Bala

[Bala Venkat]

Hi Mick

I have seen the document before and I followed the same ,though I couldn’t import .While importing I am getting error message “Archive doesn't contains any valid JIRA Export file".

Regards,

Bala

[Bala Venkat]

Hi Mick

I have seen the document before and I followed the same ,though I couldn’t import .While importing I am getting error message “Archive doesn't contains any valid JIRA Export file".

Regards,

Bala

[Peter Van de Voorde]

Hi Bala,

Could you check the content of your archive.

Which files and directories are included in the archive?

Best regards,

Peter

[Bala Venkat]

Hi Peter,

I have folder called Data ,it has attachedment folder in it,attachment folder has lo of folder .Also, I have another 2 files activeobjects.rar and entities.rar files ,it has only activeobjects.xml and entities.xml .

I have selected Jira import option in Jira and browse the file, put into apporoprite folder and import .I am getting the error "Archive doesn't contains any valid JIRA Export file"

Regards,

Bala

[MJ]

If you are trying to restore an OnDemand instance in another OnDemand instance, please follow the instructions in the documentation below.

For backing up data, please look here
For importing data, please look here

Please be aware that you can only perform full site backup and restores.
This means that if you have any data present in the target instance, this will get overwritten and you will lose this data.

If you are required to merge 2 OnDemand insatnces, you will have to perform this in a local installation of JIRA first, after which you can perform a full site restore on the target OnDemand instance.