Technical Error Is New People Cannot Log Into Jira Core (Free Version)

[Angela Lim]

Hi Jira Core Support,

I am the Administrator for Jira Core.

We invite our 1st new team member by sending out invite to their email(Gmail).

They registered as new user via email.

Then when they try login into our Jira Core(Free) URL, there was a technical error, and could not log in, the message ask us to talk to Support.

We exit out of Chrome, and attempt to login for a few times, basically could not login.

Please assist.

Thanks.

[cgauterio · Accepted solution]

Hi George,

I just tested it and I was able to reopen the parent issue when reopening the sub-task. Could you please check if there aren't any mandatory fields when reopening the issue that are not being fulfilled? For instance, if you say the custom field 'Reason for Reopen' is mandatory and the parent issue doesn't have any value on this field, it won't be transitioned.

Hope this helps!

Cheers,

Clarissa

[Indranil Mondal]

Hi George,

I am having similar kind of issue, can you please explain how did reopen the parent the parent tasks when subtasks is being reopened? with any post function or code? can you give the code if possible?

[Indranil Mondal]

I have done it in the same way with that plugin and its working!! Thanks for your quick reply.

[Fidel Castro]

In my previous answer I described how to reopen a parent issue when one of its subtasks is reopened, but in case you want to reopen an Epic when one of its Stories is reopened you should use "Write field on linked issues or subtasks" post-function with the following configuration:

conf-1.png

conf-2.png

conf-3.png

I'm assuming that Reopened is the name of the status you want to move the Epic when one of its Stories reopened.

[Fidel Castro]

Hi,

You should insert "Copy a parsed text to a field" post-function provided by JIRA Workflow Toolbox in "Reopen Issue" transition of subtask's workflow with the following configuration:

• Target field: Parent's issue status
• Parsing mode: basic
• Text to be parsed: Reopened

I'm assuming that Reopened is the name of the status where parent issue should be moved when reopened.

There should be a transition from Closed or Resolved status in parent's workflow to Reopened status, and its conditions and validations should be satisfied.

If you find that this solution doesn't work, please try selecting "Parent's issue status (delayed writing)" in target field instead of "Parent's issue status". Sometimes a condition or a validator is blocking the reopening transition (typically "Reopen Issue") in parent's workflow, since subtask is still closed when we try to reopen parent issue.

Please, let me know if you have any difficulties with this solution.

Fidel

[Fidel Castro]

You can implement that behavior using JIRA Workfow Toolbox plugin: Automatically reopen parent issue when any of its subtasks is reopened