We are using Jira Cloud and Service Desk.
I want to store Description to custom field Original Description when a new issue is created
I used Post Function Copy Value From Other Field
But the result was like that:
Some Text --> Optional[Some Text]
If I tried the same Post Function with Source Field Summary, everything was OK.
Any suggestions where the problem is?
Sometimes JIRA caches licensing information for some time.
Typically this can be solved by disabling eazyBI plugin from JIRA Administration / Manage Add-ons and then re-enabling.
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