Show JIRA tickets and Service Desk tickets on the same dashboard.

[Tom]

Hi All,

I'm looking for solution to show JIRA tickets and Service Desk tickets on the same dashboard.

Our team is dealing with a situation where we have tickets being logged to us via two different methods, and we have to visit two different portal sites to be able to get an understanding of our workload.

Is there any way to combine the two.

The ideal solution would be to present issue filters from either platform via some type of dashboard widget / gadget / whatever.

Thanks,

Tom

[Contact Kintosoft]

SQL for JIRA provides standard SQL for reporting. All the SQL for JIRA queries are safe as they are resolved against the JIRA API according to the users and issues permissions and SQL is a very popular language for reporting and easy to use.

[Renjith Pillai]

Just wondering, why not share a simple filter with customized columns that they need? You may also have a shared dashboard with aggregated data meant for the customers?

Another extensive option is to use https://marketplace.atlassian.com/plugins/com.eazybi.jira.plugins.eazybi-jira for advanced reporting.

You may also some hosted BI solution like Jasper reports using the REST data source of JIRA.