Send automatically notification with direct message when user is metioned in Jira comment

[Diogo Quintanilha]

Hey, community. Im really struggling with the following scenario:

How can I configure Jira and Slack in this situation:

1. Always when I mention a specif person in a Jira issue comment

2. This person is notified in his direct message in Slack

Is it viable? I know thtat is possible to recive an alert in the Jira app in Slack, but this really does not work for me, the main goal is to recieve a notification in the direct message

Thanks a lot,

[Treethawat Thanawachiramate]

I would suggest to check on each step.

First try with: project in (abc, xyz) AND "Acceptance Criteria"  !~ "CCB Approved " -> Any Result?

Then include another qury string and see the difference.

[Nic Brough -Adaptavist-]

I suspect some of your issues do not have the "Acceptance Criteria" field at all.

In English, you are asking the question for each issue:  Does this issue have an "Acceptance Criteria" of "CCB Approved".  What confuses most people is that they think there are two answers to that question, where in real life (and Jira) there are actually three:

1. Yes
2. No  
3. The question does not make sense because the field does not exist for this issue.

I think you'll find your query is dropping the issues where the field is not valid.