SLA on Service Desk Project
Drishti Maharaj
Contributor
Hi,
I'm hoping someone can just point me in the right direction or if I'm not understanding this correctly?
I have a service desk project with the a sample 9-5 calender that is configured for 8 hours a day from Monday to Friday. We have also included the public holidays.
I then have an SLA for "Time to Resolution" that when a priority P4 ticket is picked, that is resolved in 24h so 3 working days.
However, on an actual ticket, even with the P4 picked, the SLA is showing 4 days instead and not the correct SLA as defined.
Not too sure if missing something for this?
Thanks.
1 answer
1 accepted
C_ Faysal
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