Reports for Service desk

[hannatomlinson]

Hi,

Is there a way of creating a report for the number of incidents/requests resolved by each member of the team.

Or to be able to pull this weekly, example Service Desk manager wants to check each week the number of tickets resolved by each member of the team.

The current generic "workload" one, just shows the total number of tickets, from the beginning of time, we want to pull a fresh report each week.

Thanks, Hanna

[tayfun bulsun]

Hi Udo,

When i add the field it shows the warning below

image2014-11-25 16:2:10.png

But when i checked the field it seems te field is ok. I am the administrator. Do I need anymore authorization?

image2014-11-25 16:3:18.png

[Udo Brand]

Hmm, interesting, but I'm stuck. I don't see the where the problem is. I guess you already have tried to reindex.

[Peter Bengov]

Global Administrator permissions don't say automatically you have project-specific permissions. 

For this project's Permissions Scheme, check to see you are set as part if the users that have Edit Issues permissions.

[Udo Brand]

You will need to add that field to your screens, create screen if you need to add this field on creation, edit screen if you want to edit it and finally on the view screen in order to see it (if it has a value).