Project participants are unable to access the project

[Emma van de Vreugde]

Dear community,

I have used Jira Service Desk/Management for a while to manage the requests of the internal customers of my organization. As we are starting to get bigger projects, we also started using Jira Core (free) to manage those. 

One of my colleagues who used to be a customer, now has to become a participant in a project. Therefore I requested him to create a full account which he did. In the user administration I set that he should be able to access Jira Core, but not Jira Service manager. When that user logs in with his account, he is always redirected to my customer portal, instead of being able to view the projects.

What can I do?

[Nic Brough -Adaptavist-]

Two initial thoughts

1) Bit of a long shot, I suspect you've checked this already - in your first screenshot, do you get anything if you click on the "Epics" next to versions and above all issues?  (I'm expecting you to say "nothing happens" to be honest)

2) Are you sure you are raising genuine Agile Epics?  You don't just have a normal issue type called "Epic"?

[Alejandro Villamarin]

Hello Nic,

1) True, nothing happens

2) Not really sure what you mean with genuine Agile epics. I create the epics either from the "create Epic" link in the Epic panl OR from the Create button on the top bar. And yes, I do have a Issue Type called "Epic"...

Bests