Our starnursing.atlassian.net was paused and we need to re-activate!!!

[Amy G Allee]

Multiple emails have been sent to reactive our account, but no one has gotten back to us. Any Advise?

Here is what pops up when I try go to our company's portal:

Page unavailable

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

Atlassian Status   Contact Support

[Nic Brough -Adaptavist- · Accepted solution]

You will need to do some coding to do that - you'll need to amend the templates that display issue types (in the core of Jira)

[Daniela Scheiwe]

Okay so my assumption that this icon is nothing that I can set in the administration area was correct. I will have a look into the templates then, thanks!

[Nic Brough -Adaptavist-]

Yes, I'm afraid so. Icons are set by issue type, not resolution, and that's it, there's no other way to configure it.

Fortunately, the velocity is moderately simple - I'm pretty sure you can do what you need by just editing some of the templates, rather than having to hack a load of Java.

[Rebecca Velasco]

The icon displayed above for your subtask is not the "Issue Type" icon, it's a "Status" icon and status icons can be modified in the Administration screens.

Assuming you have ADMIN permissions, from the JIRA Menu bar at the top of your screen click "Issues" to display it's drop-down list. Halfway down the list, under "Issue Attributes" you will find "Statuses". Click Statuses to display the full list of available statuses. Assuming your tasks workflow includes a step to FAIL issues, it's in this list where you can choose icons for each status from a list of JIRA standard icons or you can point to another outside of JIRA.

Hope that helps.