Link to ticket on agile board - open in new tab/ctrl+click

[oliverpolden]

Before the recent update to "improve" the agile board you could open tickets in a new tab without opening the ticket summary to the right. I never use that because the page is just not wide enough and I don't find the summary view that useful preferring to view the ticket itself in a new tab however this is no longer possible because the ticket is no longer a hyperlink (as is good practice in web development) but for some reason Atlassian saw fit to remove it.

How can I open a ticket in a new tab without first opening the summary view?

[rrudnicki]

Hi Arturo, 

Errors 5xx usually are related to some bad/missing configuration on the service/server side.

"Everything seems to work fine, however at least 1x day I get either a 502, or 504 error. Trying to ssh into the server will also sometimes fail, and the only way to resolve is to restart the server. and do a service restart for nginx,confluence, and jira."

It seems your Tomcat (Confluence/JIRA) is more busy than your Nginx. When Nginx get some requests but Tomcat can't handle, you get '502 Bad Gateway', which meas Tomcat refused to work for Nginx. Error 504 is related to timeout.

Try decrease 'worker_connections' and 'worker_processes' in Nginx and increase 'MaxClients', ‘ServerLimit'

Also check the memory from your servers (I’m talking about the memory of Confluence and JIRA, not the physical memory).

Regards, 

Renato Rudnicki

[arturombravo]

Hi @Renato Rudnicki Thanks for your help. After changing the Worker_connections and processes the 504 error is gone. However I am still getting a 502 error almost daily for confluence. Any idea what I may be missing ? ? ?

[rrudnicki]

Hi Arturo, Can you let us know if this is happening in a specific time? I mean, when there's more users using Confluence/JIRA? Also, did you tried to increase the Confluence and JIRA memory (the application memory, not the server)?

[Jeff Stubler]

If it helps at all, I was having this issue, too. I actually decreased my heap size which seemed to fix it (running for maybe one to two users on a smaller DigitalOcean machine).

[Jeff Stubler]

Never thought to actually look at this (could never actually find in the logs), but I believe that the entire machine was running out of memory and hence the applications would randomly crash.

[Roshan Paul]

I am also facing the same issue but i dont think my nginx is running out of memory. I am using nginx as a proxy to connect to a back end service. @Renato Rudnicki what is the suitable number for 'worker_processes' and 'worker_connections'? I am getting same 504 bad gateway time out once in a while and restarting the nginx service works fine as expected. Unable to find the root cause. The back end service is working as expected and never had a downtime.  Appreciate your help here! Thanks in advance!

[ARAVIND MURALI]

X

[ARAVIND MURALI]

Hi @rrudnicki, 

I am also facing the below error:

502 Bad Gateway

---

nginx

my tomcat service is restarting every now and then, also its consuming high cpu and memory utilisation(fluctuating but mostly its above 150%).

$free -g     #fetched me the below results:

Could you/anyone, please advice how could I resolve the issue.

Regards,

Aravind

[Nic Brough -Adaptavist-]

You will need to look into the logs, and maybe get some thread traces when it is running with high cpu, so you can work out what it is doing.

[ARAVIND MURALI]

Which log do I need to look into specifically?

[Nic Brough -Adaptavist-]

Look for the files in <jira home>/logs, and <jira installation>/log