Jira server throws there is no ID mapped for the user key error

[Sandro Steiner]

sometimes our jira environment is slow, so i analysed the error log.

we have 110 times the error " Jira server throws there is no ID mapped for the user key error" and i followed the instruction on the knowledgebase: https://confluence.atlassian.com/jirakb/jira-server-throws-there-is-no-id-mapped-for-the-user-key-error-770606447.html?utm_medium=logScan&utm_source=STP

our error:

2020-10-20 12:06:28,820+0200 http-nio-80-exec-8 ERROR anonymous 726x14993x1 10lksn4 172.19.20.74 /CSAction!save.jspa [c.a.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.jira.event.issue.IssueEvent@315c9fdc[issue=HEL-722,comment=com.atlassian.jira.issue.comments.CommentImpl@6df12b10,worklog=<null>,changelog=<null>,eventTypeId=6,sendMail=true,params={eventsource=action, baseurl=http://xxxxx},subtasksUpdated=false,spanningOperation=Optional.empty]] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.atlassian.jira.bc.issue.watcher.AutoWatchService.onIssueEvent(com.atlassian.jira.event.issue.IssueEvent), listener=com.atlassian.jira.bc.issue.watcher.AutoWatchService@52c10698}]
java.lang.RuntimeException: There is no ID mapped for the user key 'admin'. Listener: com.atlassian.jira.bc.issue.watcher.AutoWatchService event: com.atlassian.jira.event.issue.IssueEvent
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:57)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.lambda$null$0(AsynchronousAbleEventDispatcher.java:37)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:85)
at com.atlassian.event.internal.LockFreeEventPublisher$Publisher.dispatch(LockFreeEventPublisher.java:220)
at com.atlassian.event.internal.LockFreeEventPublisher.publish(LockFreeEventPublisher.java:96)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishEventIfNotificationsAreEnabled(DefaultIssueEventManager.java:180)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishEvent(DefaultIssueEventManager.java:162)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishAsRedundant(DefaultIssueEventManager.java:204)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.dispatchRedundantEvent(DefaultIssueEventManager.java:91)
at com.atlassian.jira.issue.comments.CommentEventPublisherImpl.publishCommentCreatedEvent(CommentEventPublisherImpl.java:57)
at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:288)
at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:239)
at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:229)
at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:213)
at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:202)
at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:191)
at com.atlassian.jira.issue.comments.DefaultCommentManager.create(DefaultCommentManager.java:196)
at ru.teamlead.jira.plugins.cs.actions.CSAction.doExecute(CSAction.java:525)
at ru.teamlead.jira.plugins.cs.actions.CSAction.doSave(CSAction.java:273)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
... 2 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
... 52 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 57 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 39 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.IllegalStateException: There is no ID mapped for the user key 'admin'
at com.atlassian.jira.user.DefaultUserPropertyManager.getPropertySetForUserKey(DefaultUserPropertyManager.java:32)
at com.atlassian.jira.user.DefaultUserPropertyManager.getPropertySet(DefaultUserPropertyManager.java:25)
at com.atlassian.jira.user.preferences.DefaultUserPreferencesManager.getExtendedPreferences(DefaultUserPreferencesManager.java:22)
at com.atlassian.jira.bc.issue.watcher.AutoWatchService.isAutoWatchEnabledForUser(AutoWatchService.java:88)
at com.atlassian.jira.bc.issue.watcher.AutoWatchService.shouldAutoWatchEvent(AutoWatchService.java:66)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:42)
... 281 more

sql command is

SELECT * from userassociation WHERE association_type = 'WatchIssue'
AND source_name = 'admin'

and the result was NULL

-> If the query above returns any results, please proceed to the next steps. Otherwise, contact Atlassian Support.

[Nic Brough -Adaptavist- · Accepted solution]

A column is one or more status grouped together.  So, when you drag from one column to another, JIRA is, in the background, moving issues through your workflow.  Workflow transitions fire "events", which are picked up by the "notification scheme" in order to send email when things happen.

So, the answer is "yes", but you need to understand the workflow.

[Prateek Phadke]

How do I fire multiple custom events on a workflow transition?

[Nic Brough -Adaptavist-]

Code.  You need to find or write a post-function to fire extra events.  There's one built into ScriptRunner, and I think other add-ons do it as well.