Jira Mac app stuck on the login screen...

[Critter Critter]

Hi all,

I've just installed the Mac app for Jira (on Big Sur) and when I select the Log In prompt, the Mac pops up a warning 'Jira.app wants to use "Atlassian.com" to sign in." When I select continue, it just jumps back to the login screen. Can't seem to get past this. Any insight? 

Thanks!

[frozone92]

As a first step to resolving this, please try increasing the timeout value to 300 as per this article. To do this, please follow these steps:

1. From <tt>$jira_install/bin</tt> (or <tt>$tomcat_home/bin</tt> for JIRA WAR installations), open <tt>setenv.sh</tt> in a text editor.
2. Find the section JVM_SUPPORT_RECOMMENDED_ARGS=
3. Edit it like so:

   JVM_SUPPORT_RECOMMENDED_ARGS="-Datlassian.plugins.enable.wait=300"
   

4. Save the file.
5. Start JIRA up again

This should increase the timeout and allow the plugins to load correctly.