Jira Email handler

[Yasmeen Kh]

Hi Dears,

Is it possible to open issues using mail handler for unlicensed users

jira version is 8.3.

Kind Regards,

Yasmeen

[Brenda Carpen · Accepted solution]

We configured this incorrectly we need to do the following:

This is an expected behavior. You are not allowed to edit or delete (including the profile) for user that comes from the LDAP connector group. The user profile will be taken from the LDAP server instead. If you'd like a complete control in JIRA, you can configure the JIRA to use internal directory with LDAP authentication instead.