Jira Email handler

[Yasmeen Kh]

Hi Dears,

Is it possible to open issues using mail handler for unlicensed users

jira version is 8.3.

Kind Regards,

Yasmeen

[Nic Brough -Adaptavist- · Accepted solution]

You can't do any of that.  The only way to have an empty resolution is to change or override the javascript behind the field and you can't do that on Cloud.  (And, you can't clear the default resolution anyway)

[Arunkumar Senthilnathan]

Thanks for your response Nic, you meant to say that  we cannot clear default resolutions at all? or a value will still be pre-populated even if we clear the default resolution?

[Nic Brough -Adaptavist-]

Sorry, that was totally the wrong sentence in (), it's the opposite of what I meant to say.

You can clear the resolution as a global setting.  When the resolution appears on screen, you will be given the list and "please select" (or a translation for your language) instead of any selection. The resolution at that point is mandatory, so a user will have to select one to continue.

So it partly does what you need, just not quite the same way, and only on a global level.