Hi,
I'm trying to exclude a label and found a solution, except that it excludes empty labels.
Does anyone know of a way to exclude one label from a query while keeping all other issues not in that label or empty?
JIRA is pretty flexible. I don't see any problem with using it for this purpose. You'll need to create a special workflow and custom fields. You may also want to restrict some fields from being edited except by certain roles at points in the workflow. That is easily accomplished by only putting the field on a transition screen and the view screen and limiting the transition to the required role.
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