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Issues having a blank resolution

Steffen Neumann
July 31, 2020

The resolution field of all my issues is blank. Therefore, they do not show up in the dashboard under my assigned issues. It is my understanding that the resolution should be displayed as unresolved if the resolution field is empty. I thus suspect that the resolution is set to an empty string for whatever reason.

Tickets don't show up in search when searching for Resolution IS EMPTY.

I did read a few threads about similar issues and ruled out the usual suspects: There is no custom resolution named Unresolved added. Re-indexing the project did not help. Finally, there is no post-function that manipulates the resolution.

Anything else I could check? Is there a way to search for empty strings in JQL to confirm my suspicion? Perhaps it's possible to work around this issue by auto-clearing the resolution field in a post-function?

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Nic Brough -Adaptavist-
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November 16, 2015

That sounds like the context of Story Points is for the old issue type, but not for the new one.

Go to Admin -> Custom fields and find Story Points.  I suspect you will find it says something like "Only use me on Stories and Features".

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