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Issues having a blank resolution

Steffen Neumann
July 31, 2020

The resolution field of all my issues is blank. Therefore, they do not show up in the dashboard under my assigned issues. It is my understanding that the resolution should be displayed as unresolved if the resolution field is empty. I thus suspect that the resolution is set to an empty string for whatever reason.

Tickets don't show up in search when searching for Resolution IS EMPTY.

I did read a few threads about similar issues and ruled out the usual suspects: There is no custom resolution named Unresolved added. Re-indexing the project did not help. Finally, there is no post-function that manipulates the resolution.

Anything else I could check? Is there a way to search for empty strings in JQL to confirm my suspicion? Perhaps it's possible to work around this issue by auto-clearing the resolution field in a post-function?

1 answer

0 votes
RambanamP
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December 11, 2013

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