Hi
I am running Jira Core/Software/ServiceDesk on Windows Server 2016.
Had an issue after last upgrade (which installed very smoothly), where the User Management | Directories folder disappeared so I now cannot manage LDAP. I have read that an upgrade will resolve this.
I have tried to upgrade (twice) from Core 8.5.4 to 8.11.0.. running the installer as Domain Admin and choosing 'Upgrade existing Installation' but it gets part way and says it cannot overwrite several existing .jar files. Only option I get is to cancel the install, which breaks Jira, so I then have to do a full restore of the server to fix everything!
I also tried a different 'fix' for my issue of replacing the \lib folder with one from a downloaded installer but I couldn't as all the lib folder contents were 'in use' and the original files couldn't be removed.
How do I correctly 'Stop' ALL Jira files from running or being 'used' prior to running my upgrade or 'fix'? I tried all the documented methods of using 'shutdown.bat' and 'stop-jira.bat' from the ..\bin folder. I've also tried 'stop service.bat' from ..\jira and also the option in the start menu to 'stop Jira Service' but absolutely none of them release the files... with the one exception of starting the server in Safe mode! ...but then I can't run the installer.
Surely there must be an easy way to install an upgrade for this software?
All help greatly appreciated.
Mike
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