How update description from smart value ?

[Alex]

Hello Atlassian Community!
I would like to know how you can update the Cf values ​​in the “description” field without losing the task description itself inside?
I've looked at the intellectual value, but I don't fully understand how to use it.

I have:
1. Automation .Issue created . Where field "CPU" copying the field to the description

and

2. Automation. Field changed(doesn't work well)

Your help is greatly needed!
I am attaching screenshots

Thanks!

[Shari Barchus]

Hi Jason, I am also trying to clarify this same question. It is a question of relationships between the MailServerPopImap and the MailHandler, and what is technically required by JIRA.

Can the relationship be 1-many ? a) Can multiple MailHandlers be configured to use a single MailServerPopImap ?

Or is the relationship required to be 1-1? - b) One MailHandler to one MailServerPopImap?

I have seen it working both ways in older download versions, but anm not sure of the required configuration now in Download and OnDemand. Please can you clarify ?

[Surbhi Bhatnagar]

Hello,

I am Administrator of a growing company and we receive many orders for different projects. Based on this thread I assume that the final word is that for each project there should be only one email set up.

Please confirm or let me know if I am wrong.

Kind Regards,
Shizar 

[Sonesh]

How to Setup "Create Issues and comments from Email" for Multiple Projects

https://confluence.atlassian.com/pages/viewpage.action?pageId=321848048

[Brett Wyrick]

Link is dead, FYI.

[Sonesh]

I want to use one POP mail server to create tickets in multiple projects. Can I do this? Or is it mandatory to have one dedicated POP mail server for each project? 

[AgentSmith]

Good catch. In hindsight I should have mentioned that it should be a 1-to-1 relationship.

[AgentSmith]

More info. I am including a knowledge base article which might help guide you through this:

https://confluence.atlassian.com/pages/viewpage.action?pageId=321848048

Hope this helps!

[AgentSmith]

That is the intended behavior. Note: To set up issue and comment creation from email, you will need to create a mail account for a POP or IMAP mail server that JIRA can access – typically, one mail account for each JIRA project. For example, for the 'ABC' project, you might establish an account abc-issues@example.com

More details available here:

https://confluence.atlassian.com/display/AOD/Creating+Issues+and+Comments+from+Email