How to set and manage SLAs in Jira. We do not use the Service of Jira.

[Robin]

Hi Everyone, As part of our commitment to internal and external teams. I would like to get the tickets in our Software projects into the SLA mechanism. Say for example, if there is a bug from Customer, based on the severity and priority, can we resolve it in xx hours. Similarly, for other issue types. Could you please provide your insights on how you are managing it for your teams or organisations. 

Thank you in advance.

[Nic Brough -Adaptavist-]

It depends on where you are using the screen as well.

If it is in a transition, you really will get nothing but a comment box. If you use a screen for issue view though, "system" fields will be added automatically.

[Valery]

If it is in a transition, you really will get nothing but a comment box.

Yes, it is a transition screen.

No, I get fields like End Date, Total Days Spent, Frustration, Morale.

[RambanamP]

if you create empty screen it should't include any fields except comment field by default!! double check once again!!