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How to search a string in comments.

sai siva
November 12, 2021

I have implemented automatic commenting on tickets after they are open more than 1 hour.

  • I need to check if the comments are not already existing to make sure there are no duplicates.
  • I need to check a string value in comments of the ticket so that duplicate comments can be avoided.

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Chaithra N
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August 22, 2013

Hi,

With out a Script Runner also you handle your requirement.

Solution:

Have Different Workflow for Different IssueType & in the postfunction assign it to the required User.

Also in case if you want to make Project Specific, then you can use Project Role for storing User (i.e who has to be Assignee)

Regards,

Chaithra

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