How to create an account that uses basic auth when we have SSO configured on our environment?

[Jonathan Do]

We're working to connect xMatters to our Jira instance and we've come into an issue with needing an account with basic authentication. The problem is that we use SSO, so we'd need to make an account that has a username and password and I don't see that option anywhere. Would really appreciate some help. Thanks!

[Nic Brough -Adaptavist- · Accepted solution]

That sounds like someone has been messing with the database in your old Jira - they've extended the length of the summary field and broken it. Or the xml is corrupt.

For corrupt xml, try exporting it again, but also, open the xml in a text editor and check it. Ideally, use an xml editor, as most of them will also be able to validate it and scan for errors.

If it's a hacked database, then you need to go back to your old installation and check what they've changed. Start with the entitengine.xml as that defines how Jira talks to the database. You'll also need to establish what code they've changed to allow the java to work with summaries over 255 characters.