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How do you make a context field a description field?

Josh Nye
July 31, 2020

I have a custom Issue type with a bunch of custom fields. In the Issue Layout screen I'm trying to move some of my Context Fields into the Description Fields section so that they display when you look at the issue you can see the custom fields.

Screen Shot 2020-07-31 at 12.57.19 AM.png

 

But when I try to drag and drop the fields into the description field area it's not possible.

 

What's weird is that 2 of my other custom fields are in the Description fields area but I didn't configure them any differently than the other fields I want in the Desription fields area that wont go into that area.

 

In the picture below you can see what I'm trying to achieve.

 

Screen Shot 2020-07-31 at 12.58.01 AM.png

 

Super interested in what the solution is. Thanks!

 

3 answers

1 accepted

0 votes
Answer accepted
colleen.m.grable@saic.com
November 18, 2012

Thank you for your response to this problem. I have found out with help from our system administrator that the ip address had changed as it was company sponsored and changes periodoically. This wreaked havoc with the JIRA and Confluence.

0 votes
Naren
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
November 14, 2012

You need to check with the following aspects for this kind of error -

* Antivirus scanning JIRA directories (Home and installation directories)
* Invalid Java version - 1.7 (use JDK 1.6)
* Timout during plugin installation (due to memory resources issue)

Refer this link. Some more info can be found here

* Troubleshooting JIRA startup errors

* Increase Timeout for JIRA plugins

0 votes
Zul NS [Atlassian]
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 14, 2012

Please check your firewall and antivirus, they might be the cause behind the error. Moreover, you can check out this link.

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