How do I Start/Stop Jira? I'm on Amazon Linux 2 and having no success

[MP32]

I've tried a few ways to start/stop jira and neither are working. For starters, here's my UD script that initially installs and starts Jira

---

echo "===== Downloading Jira ====="

wget -O ~/jira.bin https://www.atlassian.com/software/jira/downloads/binary/atlassian-servicedesk-4.19.1-x64.bin

cat <<\EOF >> ~/jira.varfile

app.confHome=/var/atlassian/application-data/jira

app.install.service$Boolean=false

portChoice=custom

httpPort$Long=8080

rmiPort$Long=8443

launch.application$Boolean=false

sys.adminRights$Boolean=true

sys.confirmedUpdateInstallationString=false

sys.installationDir=/opt/atlassian/jira

sys.languageId=en

EOF

echo "done"

echo "===== Modify Jira Permissions ====="

chmod +x ~/jira.bin

echo "===== Start Jira Install ====="

sudo ~/jira.bin -q -varfile ~/jira.varfile

sudo /opt/atlassian/jira/bin/startup.sh

echo "===== Cleaning up Jira Files ====="

rm -f ~/jira.bin

rm -f ~/jira.varfile

chmod 750 /opt/atlassian/jira/logs/

I tried a few things to manually stop Jira from the terminal:

1. sudo /opt/atlassian/jira/bin/stop-jira.sh

which returned:

executing using dedicated user

`sMMMMMMMMMMMMMM+
MMMMMMMMMMMMMM
:sdMMMMMMMMMMM
MMMMMM
`sMMMMMMMMMMMMMM+ MMMMMM
MMMMMMMMMMMMMM +MMMMM
:sMMMMMMMMMMM MMMMM
MMMMMM `UOJ
`sMMMMMMMMMMMMM+ MMMMMM
MMMMMMMMMMMMMM +MMMMM
:sdMMMMMMMMMM MMMMM
MMMMMM `UOJ
MMMMMM
+MMMMM
MMMMM
`UOJ

Atlassian Jira
Version : 8.19.1

If you encounter issues starting or stopping Jira, please see the Troubleshooting guide at https://docs.atlassian.com/jira/jadm-docs-0819/Troubleshooting+installation

Server startup logs are located in /opt/atlassian/jira/logs/catalina.out
Using CATALINA_BASE: /opt/atlassian/jira
Using CATALINA_HOME: /opt/atlassian/jira
Using CATALINA_TMPDIR: /opt/atlassian/jira/temp
Using JRE_HOME: /opt/atlassian/jira/jre/
Using CLASSPATH: /opt/atlassian/jira/bin/bootstrap.jar:/opt/atlassian/jira/bin/tomcat-juli.jar
Using CATALINA_OPTS:
Using CATALINA_PID: /opt/atlassian/jira/work/catalina.pid
cat: /opt/atlassian/jira/work/catalina.pid: Permission denied
PID file found but either no matching process was found or the current user does not have permission to stop the process. Stop aborted.

---

2. I tried to switch user to Jira and run the same command, but now it's asking me for a password? 

[sudo] password for jira:

I don't have a password set, so I tried no password and it didn't work.

3. I tried the standard systemctl stop jira and got:

 Failed to start jira.service: The name org.freedesktop.PolicyKit1 was not provided by any .service files

What else can I do to get Jira to stop/start from the terminal?

[Deleted user]

Hi Atlassian

I managed to resolve this myself by upgrading JIRA again to the latest version (6.4.11).

Thank you anyway.

Kind regards

Adam

[David Di Blasio]

Hi Adam, 

If you're currently under a maintenance agreement I would recommend to open a support case at https://support.atlassian.com/ as a support engineer can take a look through your logs and provide quicker assistance for this type of issue. 

Cheers!

David Di Blasio | Atlassian Support

[l]

could anyone please help here

[Deleted user]

We also use bitbucket with Jenkins