We recently upgraded to JIRA 5.1.8 (on premise) and are setup to leverage JIRA as a Support Ticketing system. After the upgrade, any inbound email with High Importance locks-up in JIRA. Any attempt to access that ticket causes the UI to just "spin" or "hang". The other issue we notice is that email issue creation stops. We've had to setup and leverage the CLI utility to delete these "stuck" issues so that filters, gadgets, etc continue to work. We just manually re-create the issue from the origal email later. We also have to log into the inbox that is setup with the email handler and delete the offending email(s). Access to other issues is fine while the 'stuck' issue condition exists. Has anyone run into this issue before? Are there ways to configure the email handler to correct this issue? Or, is this is a bug? Thanks!

Community
Q&A
Jira
Questions
Email Issue Creation: emails with priority set to High Importance cause issue to lock-up

How can I query on number of times in a status?

I'd like to find the number of times issues were moved to a particular status type that would result in a count - e.g. 3 times in status x.

How do I structure that?

Thanks!

0 votes

Answer accepted

this ended up being an issue caused by a plug-in we had installed. we've since disabled the plug-in and Email handling has resumed as expected

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

0 votes

I could think of the email handler not creating the issue properly which results in the issue hanging. What does the log file say?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.