HiWe're having trouble with the resolution field.1. It's mandatory2. it has no none valueWhen we edit an issue, we have to set it - but there is no none value corresponding to the <null> value (in the database) which means the issue has no resolution.We are forced to set it to something and the manually clear in in the database.I think the resolution feature is broken - if I edit an issue, i should not have to set the resolution - I might just edit the description or something else not related to the status.I should not have to create custom resolution values either as some kind of workaround as others have done (from what I've read briefly on the forum).If possible, maybe we can have a screen sharing session some day next week?Best regards,Mikael

Community
Q&A
Jira
Questions
Default value: none, for resolution

How can I capture user location on issue submission?

We have a drop-down on our Jira Service Desk issues that list office location. Is there any way to automate the population of this field so the user doesn't need to do so each time they raise a request?

1 answer

1 accepted

2 votes

Answer accepted

You need separate screens for Resolve issue . you will need to remove resolution field from other screens and add the field in resolve screen.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thansk - we solved it your way which also was the suggestion from the support.

What I don't understand is why they continue to force the resolution field to be mandatory if visible and connected to transitions. In my case we would like to manually set it and in order to do that it must be visible in different screens, but since there is no "none" option it's not possible.

Regards,

Mikael

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

How can I capture user location on issue submission?

1 answer

1 accepted

Suggest an answer

Was this helpful?

Thanks!

TAGS

Community showcase

Atlassian Community Events