Hi,
I'm working on a project where I need to have issues that track ~100 requirements that have a value of complies, exception needed, exception granted, requirement changed, etc. plus in some cases include a date for the value. I need to then be able to sum the number and percentages for each of the values within a single issue, across all issues within a project or across issues that meet a specific requirement. I'm trying to figure out how this can be done without creating custom fields for each of the requirements. I have been looking at Apps (checklists, forms, etc.) but so far haven't found any that solve this issue. Any suggestions?
This is by design - if you are reopening an issue you are making it no longer resolved, and hence the resolution gets automatically cleared.
If you want to change this behaviour, you can remove the postfunction from the Reopen transition that reads, "The Resolution of the issue will be cleared.". However, I recommend against it - there's intended to be a clear distinction between resolved and unresolved issues, and if you allow an issue to be reopened but with a resolution, you'll get some unexpected behaviour.
I would look at the post functions on transitions.
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