Error Unable to allocate memory

[Pavel]

Hello! We began to fall JIra ver 8.8.1. I see in logs that message

OpenJDK 64-Bit Server VM warning: INFO: os::commit_memory(0x00000000a9480000, 245891072, 0) failed; error='Невозможно выделить память' (errno=12)
#
# There is insufficient memory for the Java Runtime Environment to continue.
# Native memory allocation (mmap) failed to map 245891072 bytes for committing reserved memory.
# An error report file with more information is saved as:
# /tmp/hs_err_pid8686.log

meminfo

```

MemTotal: 4039484 kB
MemFree: 111196 kB
MemAvailable: 45944 kB
Buffers: 13700 kB
Cached: 91640 kB
SwapCached: 4536 kB
Active: 3127540 kB
Inactive: 638788 kB

```

cpuinfo

2 core

```

processor : 0
vendor_id : GenuineIntel
cpu family : 15
model : 6
model name : Common KVM processor
stepping : 1
microcode : 0x1
cpu MHz : 3292.526
cache size : 16384 KB
physical id : 0
siblings : 2
core id : 0
cpu cores : 2
apicid : 0
initial apicid : 0
fpu : yes
fpu_exception : yes
cpuid level : 13
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx lm constant_tsc nopl xtopology cpuid pni cx16 x2apic hypervisor lahf_lm cpuid_fault pti
bugs : cpu_meltdown spectre_v1 spectre_v2 spec_store_bypass
bogomips : 6585.05
clflush size : 64
cache_alignment : 128
address sizes : 40 bits physical, 48 bits virtual
power management:

```

Thank you

[Steve Gosselin]

Also, I have the administrator access (see screenshot) and I go thru the documentation before I post my question.

[Steve Gosselin]

Screenshots...

[Steve Gosselin]

HI Ricardo, I tried with Firefox and IE and some problem...

Here is a snagit of my csv file (very sample just to find problem)

and after, a screenshoot of the JIRA screen

[Matheus Fernandes]

Steve, we did not receive the screenshot or the CSV file.

[Steve Gosselin]

do you receive my screenshots?

[RicardoA]

Hi Steve

It looks like a permission issue. Do you have administative permissions? Or can be browser related, have you tried to access the same page with other browsers?

Also, please check the following documentation:

https://confluence.atlassian.com/display/JIRA/Importing+Data+from+CSV

If you followed the documentation and still are facing problems, please attach a screenshot.

Hope it helps.

Ricardo Carracedo.