Does Xray, qmetry, testRail or zephyr work on jira core, or do they need jira software?

[Aylin Kohls]

I couldn't find any reference on addons' documentation, so I'll be very grateful if anyone can help me with this

[Thiago - Gmail · Accepted solution]

In this case you can try 2 things to fix:

1- Try to rebuild your index from scratch by following the steps below:

* Shutdown JIRA.
* Delete all the files in the following folders:
** <JIRA-INSTALL>/work
** <JIRA-HOME>/caches/indexes
* Restart JIRA
* Run the Re-Index. (Administration > System > Advanced > Indexing > Re-Index)

2 - Check your Project workflow to see if you have any post function set after the re-index process.

I hope it helps you!

[Nabil Sayegh]

Thank you.

P.S.: Apparently you have to keep the subdirectories of caches/index ;-)

[Bhanu]

Also after you shutdown Jira, clear the contents of the temp folder in jira install directory:

rm -rf /opt/atlassian/jira/temp/*

Do a Lock and re-index as it builds a index from scratch.