Description field lock for users

[Tudor Lala]

Hi, I am using Jira service desk and use some tickets in a specific group to store some of the users access, I created a issue type and each ticket under that group is individual to each user and in the description i keep a list of access to different systems for that user. The problem is that i run the risk of users editing the field, or deleting the information by mistake.  Is there a way to block this so only agents can edit ? 

Thank you. 

[Nic Brough -Adaptavist- · Accepted solution]

Your upgrade has missed out, or dropped, or disabled (because it's not compatible?) a plugin that provides "assign from custom field".

Probably this one, although all I've done is google the class name: https://marketplace.atlassian.com/plugins/com.iamhuy.jira.plugin.issue-alternative-assignee

Try installing/upgrading that plugin and retry.

[JamieA]

It is that one.