Default value not showing for a custom field but displaying unexpected other value instead.

[Boyd Hong]

Need some helps here!

Context:

I have created a custom field named "Services" which include options of my app features. It is a mandatory field, required select at least one option before transitioning incident ticket to "complete" status.

Problem spotted:

I have set this custom field to be appeared in Screen during transition ticket from "Work In Progress" to "Complete" status, however i notice that every time i transit a ticket, this field not showing "None" by default but "Other" option instead which is not my expectation.

I come to check this custom field configuration, no 'Other' option is set as default one.

Business Impact:

Due to this issue, i have detected that 'Other' option of Services field have been increasingly selected by default (Not my expectation, repeated) rather real choices that really match for incident scenario. This causes frustration when i have to run the monthly report as the collected data has been compromised.

It's kind of weird issue.

Appreciated all commented advice here.

[Midori]

You can build custom graphical JIRA reports with the PDF View Plugin. 

You can "script the hell out of JIRA data", so you can traverse the Epic from the issue, and examine the change history of the epic - that's all doable.

And we are always there to help: http://www.midori-global.com/support/customer-support

[Scott Dudley [Inactive]]

Brian,

Arsenale Dataplane can also help you get what you need. Using the Issue Values Snapshots by Date report, using a "Value Of" setting of "Status (Historical)", you can create a report that shows the historical status of issues at a set of dates in the past.

I am not entirely clear on the exact business requirements of your epic-based roll-up, but you can add some of the Dataplane techniques in the following Answers post (which deals with current values only) to the report above in order to get an epic-based roll-up:

https://answers.atlassian.com/questions/280249/how-can-i-generate-a-report-that-will-roll-up-time-estimates-for-linked-issues-and-the-issues-subtasks

[Pedro Cora]

By default, JIRA is unable to do that.

You might be able to use some add-on like EasyBI JIRA (https://marketplace.atlassian.com/plugins/com.eazybi.jira.plugins.eazybi-jira) for that.

;)