Custom event not working in notification scheme

[Allen Culpepper]

I created a new Event called  "Notify Blocked Owner"

I added it to the notification scheme for the project to email a single user (testing) and a custom user picker field.

I created a Scriptrunner listener (Fires an event when condition is true)  (which fires the event "Notify Blocked Owner" when the issue is created or updated if that custom field is changed. This works correctly per the execution history shown in Scriptrunner.

But alas, no email notification is ever sent. I didnt think I need a workflow post function as the listener should fire it. What am I missing?

[viktorokolot]

Hi @Remy Malek

if you use cloud jira, please Create a Support Request

[Remy Malek]

HI @Viktor Okolot

I have created a support request.

In fact, this is a known issue, the problem should be solved after a JIRA restart by the support team.

Thank you