Cannot move a card to a column despite workflows and transitions being configured

[Deleted user]

Greetings, 

I'm having an issue where I cannot drag a card to a new column I recently made. 

I want to move a card from "Ready to Deploy" to "Inform Stakeholder". The workflow transition is set up to allow this. The diagram indicates the transition is there. But when moving the card, the column does not display the Inform Stakeholder column as availble as available. 

This workflow transition is configured: 

Yet here is what is shown when trying to drop the "Add Hearken Newsletter to Subscriber page" ticket from Ready to Deploy to Inform Stakeholder: 

Any suggestions for what might be blocking this move? 

Thank you for any insight you may have to share. 

[Nic Brough -Adaptavist-]

That's definitely one for Cloud support - raise it with https://support.atlassian.com