Cannot install jira 8.20.1 on mysql 8.0.26

[Netinium]

Hello, I working on to install Jira 8.20.1 and Mysql 8.0.26 but I have always the same error:

You have specified a database that is not empty, please specify an empty database. If you want to upgrade an existing installation, please follow these instructions instead.

I have make an new empty database but constants the same error what do I wrong?

[Jesse Josserand]

I was told that since our instance is not in-house, but hosted on atlassian.com, we cannot modify handlers. If that is not correct, please let me know and I'll follow up then on your suggestion.

[Chris Goodwin - x2256]

Im looking for a solution to this as well. We are using the cloud version

[Pedro Cora]

Jesse,

You can modify your mail handlers and check the option "strip quotes" that will remove all the content of mail replyes that begin with | or >.

If the users are using Outlook, then you have to make a modification on your JIRA configurations as Microsoft does not follow the default mail patterns. Check this KB: https://confluence.atlassian.com/display/JIRAKB/How+to+Strip+the+Old+Reply+Data+from+Email+When+Using+Outlook

[Jesse Josserand]

see my comment below