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Cannot edit users in the Jira Internal Directory after a system import

Karl Todd Jr
Contributor
October 24, 2022

I'm working on a migration where I am using exported data from Jira Cloud (generated for server) to restore a Jira server instance. I then enabled the recovery_admin to be able to edit the users despite not having a login in any of the migrated user accounts. 

 

The only problem is I can't edit the Jira Internal Directory at all. I cannot add users. I cannot edit existing users. It's behaving like a read-only directory, but I don't understand how that can be the case. In performing the restore Jira had no issue writing the users into the database in the first place. Just in case, I updated the jdbc driver as suggested in similar articles, but with no luck. The FS permissions were verified to be owned by the user that runs the application. The dbconfig.xml has the correct schema for the database. I have never seen this issue before and cannot find anything about it online either.

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Mehmet Kazgan
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May 7, 2014

Similar question asked here. I think it is not possible, yet.

0 votes
Chris Luscombe
May 13, 2014

Thanks for link. This is a real deal breaker for us.

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