Can Security Levels work to limit visibility of issues in the Service Desk portal?

[ex.Geir Sigurður Jónsson]

I have a Service Desk portal - with issues separated as expected using Organizations.  I also have customers that access the same issues through JIRA (not the service portal), using Security Levels to limit their issue access.

My question is, is the Atlassian plan to use Security Levels somehow with the Service Portal or should the Security Level and Organization be thought of as completely separate security models (one for JIRA and the other for SD)?  

I am currently taking advantage of the feature (bug?) ..  that removing "Service Desk Customer - Portal Access" from a Security Level, removes access for all portal users, except those that have access to the Security Level.   This could both be considered as a feature and a bug ... :)

[Pedro Souza · Accepted solution]

Hi Jay,

You can use Community or Standard, you just need to make sure that you're downloading one supported version as per of the official supported platforms:

https://confluence.atlassian.com/display/JIRA/Supported+Platforms

Here you can see the differences between the Standard and Community versions, basically the Standard provides Support from Mysql and other services, but for JIRA it's transparent:

http://www.mysql.com/products/

Cheers,

Pedro Souza.

[Jay Chang]

Thanks Pedro.

[Oliver Sträßer (Privat)]

May you find your information here: https://confluence.atlassian.com/display/JIRA/Supported+Platforms (btw. MySQL 5.x )